We process all orders within 48 hours of receipt, Monday through Friday, excluding holidays. For Next Day Air delivery, orders must be placed before 12 noon EST. We will notify you by e-mail of any delays that may arise because of availability or otherwise.
Once an order has been placed, we are not able to modify or cancel it.
We will provide you by e-mail with a tracking number once we have processed your order. If you have any questions about your order, please contact us at hello@alessandramackenzie.com and we'll be happy to assist you.
We cannot be responsible for refused shipments. If any shipping or other charges are imposed because a package is refused, those charges will be subtracted from any refund due.
International Shipping
For any shipping outside of the United States to a country not listed at checkout, please contact us at hello@alessandramackenzie.com.
Payment
All prices are in US dollars. We accept major credit cards but do not accept personal checks, money orders or direct bank transfers. Transactions will be charged to your credit card once we have confirmed stock availability, verified your credit card details and received credit card authorization.
Applicable sales taxes will be charged on all orders shipped to a New York State address.